FAQ Frequently asked questions

Yes, all vehicles we sell to private or commercial customers come with at least 12 months warranty, which can extend up to 7 years depending on the model. If you bring your vehicle to us for service or to claim warranty, we offer you a free replacement vehicle. You also have the option to have your vehicle serviced at any authorized workshop in Switzerland or even during your holidays in the EU. For dealers purchasing a vehicle, individual warranty terms can be discussed for nearly new vehicles. Vehicles intended for export are sold exclusively on site.

In case of a warranty issue, you can go to any authorized workshop near you or, if you are on vacation, contact an authorized partner in the country concerned to assert your warranty rights. You can also bring the vehicle directly to us in Wohlen, and we will take care of all warranty management for you.

A Certificate of Conformity (COC) document is a certificate that confirms the vehicle complies with EU technical and legal requirements. This document is issued by the manufacturer and is necessary for registering a vehicle in the EU. It contains important vehicle information such as the chassis number, technical specifications, and emissions. Vehicles with a COC document are technically identical in the EU and Switzerland, facilitating registration and importation in these regions.

Consumers primarily benefit from parallel imports through lower prices for cars. By importing directly from abroad, buyers can avoid the additional costs typically generated by the Swiss general importer acting as an intermediary. This often results in a more advantageous final price for the vehicle. Car Trade24 facilitates this process by managing sourcing, importation, and administrative handling for you. This makes the purchasing process not only cheaper but also easier and safer, leveraging our expertise in the necessary legal and logistical processes. Thus, as a consumer, you can enjoy the benefits of a free market without having to personally manage the often complex importation processes.

These are simply myths designed to sow confusion. All vehicles are produced on the same production lines, and there are no quality differences between vehicles specifically destined for different markets. Why would a manufacturer offer a lower-quality product in Belgium, Spain, Poland, or elsewhere? Some dealers capitalize on this false idea of quality differences to confuse consumers and push them towards Swiss models, which are often much more expensive, even though they often buy the same vehicles from us. With over 20 years of experience and hundreds of dealers in our B2B network, we welcome all new dealer colleagues to our network who want to discover our services.

Yes, we are an official wholesale importer confirmed by the Federal Roads Office (ASTRA). As such, we are directly responsible for calculating and paying taxes on vehicles subject to taxation. This means that all necessary taxes are calculated and paid upon importation, in accordance with legal requirements.

We can take care of your vehicle registration. We handle all necessary steps and formalities to ensure your vehicle is properly registered. Alternatively, you can handle registration yourself. We are here to support you at every stage of the registration process and answer all your questions.

Yes, we offer free delivery of your new car within a radius of 50 km from Wohlen AG. For national deliveries, costs vary between 190 CHF and 250 CHF depending on the region. Choose your dream car and we will bring it directly to your home, conveniently and safely, at no extra cost. Upon delivery of the vehicle, a delivery protocol must be signed, and only the buyer can pick up the vehicle with an official identification document (passport, ID card, driver's license, etc.).

Yes, you can visit the vehicles at any time in our showroom in Wohlen. Please make an appointment so we can personally show you the vehicles.

Yes, we offer the possibility to trade in your old vehicle. The value of your vehicle will be assessed by our experts and can be deducted from the purchase price of the new vehicle.

Yes, we offer a return policy for used vehicles. At purchase, you can return the vehicle within 14 days of purchase, provided it has not traveled more than 300 km. If you travel more than 300 km during these 14 days, we charge 2.80 CHF per additional kilometer. This return policy does not apply to new vehicles.

Yes, we also accept custom import orders. However, we only import vehicles that are less than two years old and with a maximum mileage of 30,000 km. Please note that we do not purchase vehicles from private sellers abroad.

Payment is made via bank transfer. We also offer leasing and financing options. We will discuss the exact payment terms with you personally.

As an official importer, we offer verified vehicles with warranty, a transparent cost structure without hidden costs, and comprehensive services related to vehicle importation and purchase. We are an official wholesale importer and members of the Swiss Association of Free Car Trade (VFAS) and the European Association of Independent Vehicle Importers (E.A.I.V.T.). We are among the few Swiss dealers represented at the E.A.I.V.T., highlighting our competence and reliability.

At Car Trade24, we place great emphasis on thoroughly inspecting all vehicles before sale. Our inspection processes include:

- Technical inspection: All vehicles undergo a comprehensive technical inspection, where engine, transmission, brakes, electronics, and other critical components are checked.

- Vehicle history check: We verify the history of each vehicle to ensure there have been no accidents or other serious issues in the past, including maintenance reports.

- Mileage verification: The mileage of each vehicle is carefully checked to ensure it is genuine and not manipulated. We use various methods and databases for this purpose.

- Visual inspection: A detailed visual inspection ensures the vehicle has no external damages such as dents, scratches, or rust. Interiors are also checked for wear and cleanliness.

- Road test: Every vehicle is test-driven by our technicians to assess driving behavior and functionality of all systems under real conditions.

- Warranty verification: We ensure all vehicles come with a valid manufacturer's warranty and inform you about the exact warranty conditions.


Thanks to these thorough checks, we ensure all vehicles at Car Trade24 meet the highest quality standards, allowing our customers to drive safely and with satisfaction.

Yes, for some models we offer a free service package. This package includes free maintenance and inspection for the first year or up to a certain mileage, whichever comes first. If the chosen vehicle does not include a free service package, you have the option to purchase it as an option. We offer several service packages:


- 3 years or 30,000 km: 650 CHF

- 4 years or 60,000 km: 990 CHF

- 4 years or 100,000 km: 1,990 CHF

- 5 years or 80,000 km: 1,990 CHF

These packages ensure your vehicle is regularly maintained and remains in perfect condition, without you having to worry about additional costs. Service can be carried out by presenting the service card. For more details, feel free to contact us.

Upon purchasing a vehicle from us, you receive a free one-year membership to TCS (Touring Club Switzerland). This membership provides comprehensive roadside assistance in case of vehicle breakdown. TCS offers fast and reliable help directly on the spot, allowing you to travel with peace of mind. For further details, please do not hesitate to contact us.